: 00971 42507475

: 00971502514935

: 00971502514935

: sales@smartlulumovers.com

FAQ


What benefits do I get by moving with Smartlulu International Movers LLC?

You will get full time services, professionally, trained, English speaking employees at your service: uniformed, hygienic, courteous, attentive, also we treat your valuable with care, your home with respect. and cost-saving service that ensures a shock free relocation.

What are the countries that you provide delivery to?

Smartlulu International Movers LLC services are available to all countries around the world.

How do I initiate the moving process with Smartlulu International Movers LLC?

Please call us for a survey +971-4-2507475 or provide your details in our contact form. Our customer service representative will arrange for a free survey at your residence.

When should I contact you to organize my pending international move?

The earlier the better! It gives us sufficient time to organize all resources required for your move.

Do you charge for the survey?

The survey is free of charge.

What will the removals surveyors tell me when he visits my home to assess the cost of my move?

Our surveyors will be able to give you an estimate of the approximate cost of the packaging & volume. They would advise you about any special packing required for valuables, breakables, antiques etc. to ensure damage-free delivery.

Can I get a quote on the phone?

As a general practice, we only give quotations after carrying out a survey. But in some urgent cases, we do provide quote on the phone itself.

How will I receive my quote?

Quotations are emailed to your nominated email addresses. We can also send quotes through fax or can be delivered to your residence.

On confirmation of the quotes, how much lead time would you require for starting the move?

In order to reserve a slot, booking should be made at the earliest. In case of urgency, please contact our customer service team +971 4 2507475 to see what best can be done.

Who will pack my goods?

We have a team trained, English speaking employees at your service: uniformed, hygienic, courteous, attentive packers who will carry out the packing.

Can I pack myself ?

We recommend packing to be done by professional packers. Our packing team has 6 years of experience, If you would still like to pack by yourself, we would be happy to assist you with any information you may require on the same. Please be aware that, any goods packed by you will not be covered under the insurance policy.

Do you provide storage ?

Yes, we do provide heat protected and temperature controlled storage service.

Can I insure my cargo ?

Yes, we will provide insurance form to fill and we will make insurance from a certified insurance company.

What should I do if my shipment arrives damaged ?

If the cargo is insured, the shipper can claim for damage. Please inform us immediately in +971 4 2507475 to ensure speedy resolution of the insurance process.

How long would it take to receive my goods ?

Our customer service team will communicate an approximate transit time. We cannot guarantee this as there could be delays beyond our handling capacity.

Are transit times guaranteed ?

Unfortunately transit times cannot be guaranteed, we can only give you an approximate idea of the time taken for transit.

Who will provide delivery service at destination ?

Delivery service is handled by our agents at destination. We guarantee an expert delivery service to your destination.

When do I pay?

All payments should be made same day of packing or moving.



If you need any further information, Please do not hesitate to ask. Please contact our customer service team for any further info.

Contact us

Smart LuLu International Movers.L.L.C

Hamariya Port, Customs Building, P.O.Box No:251771,

Ph: 00971 42507475. Email: sales@smartlulumovers.com Web:www.smartlulumovers.com


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